Frequently Asked Questions

Find answers to common questions about EcoLens

📱 How to Use

EcoLens is very easy to use:

  1. Take a Photo
    Photograph the item you're unsure about or select one from your gallery
  2. Upload
    Tap the upload area to upload your photo
  3. Analyze
    Click the "Analyze" button
  4. View Results
    AI automatically identifies the item and provides proper recycling instructions

You can also search by typing the item name!

You can use the service up to 3 times per day for free.

  • Usage is tracked by IP address
  • Resets daily at midnight (00:00)
  • No registration required

No account is needed!

EcoLens is designed to be accessible to everyone. There is currently no registration or login required.

* Service policies may change in the future based on operational needs.

🔍 AI Analysis Accuracy

AI results should be used as a reference guide.

EcoLens uses advanced AI models, but accuracy may vary depending on image quality, angle, and lighting conditions.

⚠️ For definitive recycling rules, please check with your local waste management authority. Rules vary by municipality.

Try the following:

  • Take a clearer photo: Get close to the item so it's clearly visible
  • Better lighting: Take photos in well-lit areas
  • Simplify background: Remove clutter so only the item is visible
  • Try text search: Type the item name directly instead

If the problem persists, please contact us.

🔒 Privacy & Security

Photos are automatically deleted immediately after analysis!

  • Uploaded images are not stored on our servers
  • Images are only temporarily loaded in memory for analysis
  • They are deleted immediately after processing
  • Photos are never shared with third parties or used for other purposes

For more details, see our Privacy Policy.

We collect only minimal information:

  • IP address: For daily usage limits only (cannot identify individuals)
  • Cookies: For Google Analytics and AdSense purposes

We do not collect any personal information such as names, emails, or phone numbers.

💰 Pricing

EcoLens is currently free to use!

EcoLens is an environmental service that currently offers up to 3 free analyses per day.

* Usage policies may change in the future. Any changes will be announced in advance.

The daily limit is currently set at 3 uses and may change in the future.

Due to AI API costs required to operate the service, unlimited usage is not currently possible. Thank you for your understanding.

🛠️ Technical Support

We support JPG, PNG, and WebP formats.

  • Maximum file size: 10MB
  • Photos from most smartphone cameras are supported
  • Screenshots can also be uploaded

Please try the following:

  • Check your internet connection
  • Refresh the browser (F5 or Ctrl+R)
  • Clear browser cache
  • Try a different browser

If the problem persists, contact us at ecolens.help@gmail.com.

Couldn't find your answer in the FAQ? Feel free to reach out!

📧 Email: ecolens.help@gmail.com
📄 Contact page: Contact Us